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Workshop Full Terms and Conditions


If you're reading this page, it usually means that you're super savvy, or something might have taken an unxpected turn - oh no! We get it, life moves fast and things can change, and we're here to make sure you have all the information you need about our workshop terms and conditions. - so let's dive in togehter!


If you can no longer make a class for whatever reason, or you forget to attend, we cannot refund or give a credit due to the time + preparation required for our workshop to run.

All purchases are final.

However, we encourage you to send a friend along to take your spot, gift someone your ticket and make someone’s crafty day.

In some cases we may be able to give you the materials to complete at home. Please email us at to check first.

+ All bookings need to be made online, just add the workshop of choice to the cart and you will be taken to the payment gateway.
Here, you can apply any gift vouchers or credit codes you have to reduce the purchase price.

+ Your seat is secured once we receive full payment so make sure to type in your email address carefully and look out for an automated confirmation email.
If you didn't receive a confirmation email shortly after your payment, check your junk mail. Otherwise, contact us at

+ We have class minimums to meet, if we do not make them and need to cancel a class we may do so at any time and offer you a full refund or a credit to attend a workshop at the same value (including booking fee)  within a 12 month period. The refund or credit will not exceed the purchase price of the workshop.

+ Please set a reminder and double-check workshop dates + times here through our website. We do not send reminder emails. Unfortunately, because we have held this spot for you, purchased materials and turned others away we can not issue credits or a refund if you don't show. Feel free to contact us anytime to clarify session times -



The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) organised by The Craft Parlour Studios (“we” or “us”). Please ensure you have read and understand the following:

1.     Acceptance of the Terms and Conditions

By purchasing a seat at one of our workshops, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Workshop on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation

2.     Payment

The fee for attending the Workshop (“Workshop Fee”) will be as stated on our website. Prices are inclusive of GST. All payments for the Workshop Fee must be made in full at the time of purchasing the seat at the workshop. Payment will be made via one of our merchant account providers (and you consent to us passing your necessary details to your selected merchant account provider and to them processing necessary information about you). Every Workshop Fee booking includes one booking fee of $4.50 and must be paid as part of the Workshop Fee to secure the booking.

3.     Refunds

All tickets for the Workshop shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Workshop for any reason you may email us at to provide us with the name of a substitute to attend the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Workshop. We may at our discretion allow a substitution to occur at the time of the Workshop without prior notice.

4.     Cancellation

There may be circumstances in which we need to cancel the Workshop. In such circumstances, we will provide you with a full refund of the amount of the Workshop Fee that you have paid to us (including booking fee) and we will make very effort to provide you with such refund within 30 days of the date of cancellation.

5.     Postponement or change to venue

There may be circumstances in which we need to postpone the Workshop or change the venue at which Workshop is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 2 months after the publicised date of the Workshop or the replacement venue is more than 25 kilometres away from the publicised venue, you may cancel your ticket by emailing us at and we shall provide you with a full refund.

6.     Liability and Disclaimer – important, you must read this

Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Workshop (including booking fee) and we shall not be liable under any circumstances for any consequential losses.

7.     Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Workshop, you will be required to leave the Workshop and we shall not be liable to refund your Workshop fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.

8.     Promotional materials and materials at the Workshop

You agree that we may include your details in any promotional materials (including, but not limited to, website, social media marketing and newsletters) relating to the Workshop and/or any materials used at the Workshop. This may include photography or event descriptions. We are not liable for errors or omissions contained in such information.

You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.

9.     Photography and filming

We may wish to photograph or film the Workshop and reserve the right to do so for the purposes of promoting future workshops or otherwise. You consent to us (or any other person attending the Workshop) photographing or filming you and any persons attending the Workshop with you.

10. Data protection

We will communicate with you using the contact details provided on our website booking page for the purposes of the Workshop. You agree that this data is available to others outside of our organisation for the purposes of billing (for example to the providers of our CRM system).

11.   Tickets

We shall not send you tickets for the workshop. Our website will automatically generate a confirmation email stating the details of the Workshop(s) purchased. We will have your name and number of tickets purchased on the attendee list and if you have paid the Workshop Fee you shall be provided with access to the Workshop.

12.   Travel, accommodation and refreshments

You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Workshop. If you are late at the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive. Morning of afternoon tea is usually served during weekend workshops when stated in the product information description on our website. 

13.   Disability, medical conditions and dietary requirements

If you have any disability, medical condition or dietary requirements that requires us to make special arrangements for you, please add this information into the notes section at the time of booking. Otherwise, please email us at

14.   Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever.

15.   Third Party Workshops

The terms and conditions above apply to Workshops organised and supplied by The Craft Parlour Studios. This simply means any workshop purchased through our website. Any other workshop organised and supplied by a third party organisation at the main business location of The Craft Parlour Studios operates outside of these terms and conditions. You will need to contact the third party organisation for more information.